Reviews/Customer Service

rcs_img1
Clients always appreciate being shown
why repairs are necessary.

Experience Our Good Customer Service:
Warranty Work, Discounted Rental Cars,
Detailed Records Kept

At Airport Automotive in Watsonville, two words best describe shop and customer interactions: courtesy and respect. As a non-judgmental car care center, these folks don’t care if your vehicle is two months old or 20 years old. “We treat people with respect and feel there are no stupid questions,” says Ryan. “Communication is key: the more information a client shares can only help in expediting service and repairs.” Ryan runs the shop as an “open book” and will take the time to completely explain, in detail, why a service or repair is needed. When a replacement part is necessary, Ryan will show you the faulty part so you can see why it needed replacing.

rcs_img1
Airport Automotive is a shop
where all customers feel comfortable.

Benefits Of Airport Automotive:

  • Free Shuttle Service — five-mile radius
  • 12 Month/24,000-Mile Warranty — most service repairs
  • OEM Replacement Parts — original equipment manufacturer
  • Discounted Rental Cars Arranged — Hurtz
  • Service Reminders — via email
  • Computerized Service/Repair Records
  • Prioritize Service/Repairs — safety first
  • Locally Owned & Operated — ASE-certified master technician
  • ASE-Certified Technicians — all service/repairs

Women And Families Are Treated With The Utmost Respect
From Clutch Service To Suspension Systems To Free Safety Inspections

One of Ryan’s pet peeves is for women to tell him they’ve been taken advantage of by unscrupulous auto facilities, both independents and dealerships. Because of Airport Automotive’s honest dealings, most customers feel they’re like they’re entrusting their vehicle to a friend. “It’s not just women who are not always treated dishonestly,” says Ryan. “I tell the techs, ‘Treat each vehicle as if it was your mother’s.’ I’m proud that we have a good rapport with our clients as we’ve gotten to know many families. It feels like a little network.”

Reminder: Ryan offers a free inspection with any service or repair. “Say you come in here for a simple oil and filter change,” he says, “but you didn’t realize that one of your tire’s tread was dangerously worn or that your brakes were leaking lots of fluid. I feel it’s my job not only to change your oil and filter, but to make sure your car is safe and sound before leaving our shop.”


Client Reviews

John Bauer, Watsonville

John is the owner of Watsonville-based Santa Cruz Seed Co. He puts a lot of miles on his two, diesel-powered Dodge pickup trucks and cannot afford much down-time when his vehicles are in need of service or repairs. “Ryan is personable and extremely knowledgable, and the work performed has has been flawless, says John. “He doesn’t try and sell me things I don’t need; Ryan has actually talked me of buying aftermarket add-ons as he felt they weren’t beneficial…”

With Airport Automotive’s quality work and “fair and reasonable pricing,” John says, “I’m not going back to the dealer.” Why would he since Ryan uses the same quality parts but charges far less for the same work? Besides entrusting his well-built trucks to Airport Automotive, John brings is his Subaru for its car care, and says: “I’ve recommended Airport Automotive to numerous friends and they’ve all had good experiences.”

img1
Owner/Master Technician Ryan
testing a battery’s amp output.
img1
Technicians perform
free vehicle inspections.
img1
Have Airport Automotive replace
the timing belt before it breaks!

Serving Residents from Watsonville, Freedom, Aptos, Capitola, Santa Cruz, Monterey, San Jose

465 Airport Blvd., Watsonville, CA 95076

Open: Monday thru Friday, 8 am - 5 pm

Call: (831) 722-6686